Shipping policy

Last updated: October 17, 2026

Thank you for shopping with Knook & Knots. This policy explains how we ship your order, what it costs, and what to expect after you buy.

Order Processing

Orders are processed and prepared for dispatch within 1–3 working days, excluding weekends and UK bank holidays. Personalised or custom-made orders may require additional processing time, which will be communicated to customers.

Orders placed after noon or on weekends and holidays may begin processing the next business day.

Shipping Methods & Delivery Times

Available shipping methods and estimated delivery times are shown at checkout. Delivery times are estimates, not guarantees, and begin once your order ships. They may be affected by carrier delays, weather, or other events outside our control.

Your statutory rights regarding late or undelivered orders remain unaffected.

Shipping costs

We offer FREE standard UK delivery on orders over £10.

For UK orders of £10 or less, shipping charges will be displayed at checkout.

International shipping charges, where available, are calculated at checkout based on the delivery destination.

Customs, taxes and other applicable fees

Orders dispatched within the United Kingdom do not normally incur import customs duties.

For international orders, customs duties, import taxes and handling fees may apply depending on the destination country.

Unless otherwise stated at checkout, these additional charges are the customer's responsibility.

We recommend checking your country's import regulations before placing an international order.

Order Tracking

Once your order ships, we'll email you a confirmation with a tracking number and link, if applicable. Please note tracking information may take time to update after you receive it.

Shipping destinations

We offer delivery throughout the United Kingdom and to selected international destinations.

International delivery availability and shipping charges are confirmed at checkout.

If your country is not available at checkout, please contact us to enquire about delivery options.

Address accuracy

Please check your shipping address at checkout. Contact us as soon as possible if you need to correct it.

Lost, damaged, or delayed packages

If your order arrives damaged, is lost in transit, or is significantly delayed, please contact us as soon as possible.

We will investigate the issue with the delivery provider and arrange an appropriate replacement or refund in accordance with your consumer rights.

Order Changes & Cancellations

Need to change or cancel your order? Please contact us as soon as possible.

We will do our best to accommodate changes before dispatch. Once an order has been dispatched, we may be unable to change its delivery details.

For eligible online purchases, customers generally have the right to cancel within 14 days of receiving their order, without giving a reason. Customers then have a further 14 days to return the goods, in accordance with UK consumer law.

Personalised or custom-made products made to a customer’s specifications may be exempt from change-of-mind cancellation rights. This does not affect customers’ statutory rights if products are faulty, damaged or not as described.

Refunds will be processed in accordance with our Return and Refund Policy and your statutory consumer rights.

Questions?

Contact our team at knookandknots@gmail.com.